Shipping Policy

Last updated: September 26, 2026.

Where we ship from and deliver

Orders ship from Dongguan, China. We offer worldwide shipping to the countries and regions available at checkout. Please use a supported delivery address at checkout.

Processing and transit times

Orders normally ship within 1–3 business days after payment and necessary order checks. Estimated transit time is 7–15 business days after dispatch. Processing time is additional to transit time. Business days exclude weekends and relevant public holidays. These are estimates, not a guaranteed arrival date.

Shipping charges, duties and taxes

Standard shipping is a flat US$10 per order, regardless of the number of items. The shipping charge is shown at checkout before you pay. Import duties and import taxes are included in the amount you pay at checkout. You will not be asked to pay additional import duties or import taxes on delivery. If a carrier requests such a payment, contact customer@linksolars.com so we can resolve it.

Tracking and split shipments

We send available tracking details when your order ships. The first carrier scan may take time to appear. If an order ships in separate parcels, we will identify each parcel and its tracking details. Split shipments do not create undisclosed extra charges.

Delays and delivery problems

If we cannot meet a shipment commitment, we will notify you, explain the revised expected date when known, and provide the delay-consent or cancellation and refund options required by law. We do not assume unlimited consent to a delay.

For an address change or cancellation, contact us promptly with your order number. We will confirm whether the request can be fulfilled. If a parcel is delayed, damaged, wrong, incomplete or marked delivered but missing, email us. Keep packaging and photographs when available. We will investigate and provide an appropriate remedy under our policies and applicable law; a carrier's delivered scan does not automatically invalidate a claim.

Returns and contact

Our U.S. return address is separate from our dispatch location. Please see our Returns and Refunds Policy and obtain return instructions before sending a parcel.

LINKSOLAR is operated by Shenzhen Lianyang New Energy Technology Co., Ltd. Contact customer@linksolars.com or use our Support form.